Terms and Conditions SKY SUITE Hotel

Cancellation fees when canceling stay:

• 100% from price of ordered service when cancelling reservation less than 10 day before arrival

​Hotel SKY SUITE accommodation rules


1. The hotel is only entitled to accommodate a guest who registers properly (filling in all the necessary
information: address, date of birth, birth number, country of origin, telephone number, etc.).
Otherwise, the hotel may refuse to accommodate the guest with regard to the Act on Local Fees for
Czech citizens and Act 314/2015 Coll. for foreign clients.
2. Guests are obliged to pay the prices in accordance with the current price list for the entire stay during
check-in at reception or online. For other services provided, the guest pays during the stay or at check-out,
unless otherwise specified.
3. The hotel is not liable for items brought into the hotel by the guest (jewellery, money and other valuables),
nor for damage to items left behind.
4. On the basis of a confirmed reservation, the hotel is obliged to accommodate the guest from 14:00 to 18:00.
After this time, the room is reserved for the guest, unless otherwise specified.
Any request for accommodation before 14:00 must be agreed with the hotel in advance and await confirmation
from the hotel.
5. Guests are not allowed to move equipment, make modifications or interfere with the
electrical network or other installations in the room or common areas of the hotel
without the consent of the hotel management.
6. Smoking is strictly forbidden in the hotel room and common areas of the building, except in designated areas.
In case of violation of this obligation, the hotel is entitled to charge the guest a fine of 1,000 EUR
7. The guest is obliged to turn off the taps when leaving, turn off the lights in the room and hand over the keys
or the garage door chip at the reception when checking out, if he/she has agreed with the hotel manager
to leave the building after midnight.
8. In case of loss of the key or chip to the garage door, the guest is obliged to report the loss immediately
to the reception. In the event of failure to do so, the hotel will not be liable for any damages related to the loss.
The guest will be charged a fee of CZK 500 for a lost key, the same fee if the chip is lost.
The guest is obliged to pay this fee before leaving the hotel.
9. Bringing and consuming your own alcohol and food into the public areas of the hotel is not allowed unless
otherwise arranged with the hotel staff.
10. For security reasons, the hotel reserves the right to refuse accommodation or to terminate
accommodation immediately, to refuse service or to prohibit stay in the hotel directly to persons whose behaviour,
appearanceor demeanour does not correspond to the normal principles and standards
of a five-star hotel of international standard.
11. The guest is liable for damages caused to the hotel property according to the applicable regulations.
The guest is liable for any damage caused by him/her, unless he/she proves that it was not his/her fault.
This also applies to damage that is discovered after the guest has left.
12. While on the hotel premises, each guest is obliged to behave in such a way as not to cause a fire.
Guest behaviour in the event of a fire is regulated in the fire alarm guidelines, which are posted with the escape
plan in the room by the entrance door and serve as an escape route.
13. Guests are not allowed to bring dangerous objects and substances (sharp objects, weapons, explosives, flammables,
corrosives, poisons, etc.), narcotic or psychotropic substances, as well as objects or substances that smell strongly.
14. The guest is obliged to comply with the provisions of these accommodation regulations, which they are obliged to
familiarize themselves with.
In the event that they violate them, the hotel has the right to withdraw from the contract for the provision
of hotel services before the expiry of the agreed period.
In the event of a violation of the provisions of the Accommodation Regulations, the hotel is entitled to take
all necessary measures to prevent the violation of the Accommodation Regulations, depending on the nature
of the violation, including in cooperation with the hotel security service or the Police of the Czech Republic.
15. The simplified SKY SUITE STEWARD manual can be found in the SKY SUITE hotel information boards.
16. A detailed evacuation plan of the area is stored on the right side facing the entrance door. 17.
These accommodation rules are valid and effective from 01.01.2024
17. These Accommodation rules are valid and effective from 1.1.2024


Operator: Tower Gastro s.r.o., ID No. 05554942, registered office Roháčova 145/14, 130 00 Prague



Terms and conditions of SKY SUITE Hotel


Introductory provisions
Clients are governed by the legal regulations of the Czech Republic on the basis of Czech law and the Accommodation Regulations
of the SKY SUITE Hotel. The accommodated guest accepts the Accommodation Regulations as a contractual condition
of accommodation and is obliged to comply with its provisions.
Each guest is obliged to familiarize himself with these Accommodation Rules, his ignorance will not be taken into account.
The Accommodation Regulations are published on the SKY SUITE Hotel website, on Booking.com, are available in the room
in printed form and are sent electronically when booking the room.
Subject of the contractual relationship
These terms and conditions regulate the rights and obligations of the contracting parties when renting a hotel room
for accommodation and other hotel services as individual services according to the individual customer‘s request.
Establishment of the contractual relationship
The contractual relationship between the client and the hotel is established upon confirmation of the booking by the hotel. The hotel
undertakes to provide the client with a stay and to provide the agreed services to the agreed extent and quality (hereinafter referred
to as the „stay“) and the client is obliged to pay the contractual price to the hotel.
Prices, cancellation and payment terms
1. The price is per room per night, including breakfast, unless the guest chooses otherwise.
2. The price includes VAT of 12% and a city tax of CZK 50 per person per day.
3. Cancellation of a confirmed reservation made via the hotel website can only be made in writing
to [email protected].
4. When cancelling a booking that has been made through an external provider (e.g.Booking.com), you must also
cancel the booking through that provider in the manner required by the provider and subject
to the booking conditions.
5. Changing the reservation, i.e. moving the booked services to another date, is considered a cancellation
of the original reservation and is governed by the same regime as cancellation.
6. Payment in cash is possible only in rare cases or by previous agreement. In the case of payment by credit/debit card,
the amount will be charged in CZK or EUR depending on the selected currency.
7. The hotel reserves the right to pre-authorise the guest‘s card up to the total amount of the accommodation.
8. Cancellation of reservation
8 a. Free of charge 10 calendar days or more before arrival.
8 b. 100% of the booking price for cancellations made less than 10 calendar days before arrival.
9. If the client does not arrive on the agreed date, the reservation is cancelled and the hotel is entitled
to charge the entire stay of the guest.
Guest rights and obligations
1. The guest has the right to use the reserved areas and their facilities, as well as the facilities of the common areas
2. The guest is responsible for any damage caused to the room during the stay and agrees to pay for any
repairs, replacements or special cleaning. The amount of reimbursement will be determined by the hotel.
3. The guest is responsible for any damage caused to the room during the stay and agrees to pay for any repairs,
replacements or special cleaning. The amount of reimbursement will be determined by the hotel.
4. The guest is obliged to pay the costs associated with the use of accommodation services of the hotel on the day
of arrival at the latest, then the guest is obliged to pay other costs additional services (massages
and other hotel services) on the day of departure at the latest, unless otherwise agreed. In case of non-payment,
the hotel is entitled to charge the corresponding amount to the guest‘s credit card after departure.
5. Check-in time is from 14:00 to 18:00 on the day of arrival.
6. Check-out time is from 09:00 to 11:00 on the day of departure.
7. The hotel room and the entire tower are non-smoking. Violation of this regulation and smoking in the room
or on the hotel premises will entitle the hotel to charge the guest a penalty of 25 000 CZK for cleaning the room
or tower area. Smoking is only allowed outside the tower entrance and in a designated area. In the event that
a guest negligently triggers the fire safety system, we, as the operators of the SKY SUITE Hotel,
are obliged to demand payment of the damages incurred, which range from 250,000 to 500,000 CZK.
Additional information
1. Pets are not allowed.
2. Additional services such as massages, birthday decorations, etc. must be notified to the hotel at least
one week prior to arrival.
3. Important information such as the safety protocol and evacuation rules can be found
in the SKY SUITE Hotel Accommodation Regulations.
4. The handling of open flames is strictly prohibited throughout the building.
Rights and obligations of the hotel
The hotel is obliged to provide accommodation for the guest on the basis of pre-agreed services that correspond
to the hotel‘s standard.
Use of personal data
The hotel collects personal data from hotel guests and website visitors, which it processes in accordance with Regulation (EU)
2016/679 of the European Parliament and of the Council of 27 April 2016. This data is only kept for as long as necessary until the
termination of the provision of the agreed services and is not disclosed to other parties.
Final provisions
These terms and conditions are valid from 01.01.2024 and the hotel reserves the right to change them and the guest is obliged to
abide by these current terms and conditions.


Operator: Tower Gastro s.r.o., ID No. 05554942, registered office Roháčova 145/14, 130 00 Prague



Terms and Conditions Hotel.cz

1. Terms

1.1. The Hotel.cz website (" Hotel.cz Portal ") is a portal for arranging accommodation reservations operated by HOTEL. CZ as , with its registered office at Kolbenova 882 / 5a, Vysočany, 190 00, Prague 9, registered in the Commercial Register at the Municipal Court in Prague, Section B, Insert 9533 (" Operator "). Correspondence address of the Operator: Řeznická 7, 460 01 Liberec, telephone 222 539 539 e-mail: [email protected].

1.2. Accommodation facility is the owner / tenant of accommodation facilities (" Accommodation facility "), providing the Customer with services according to the order mediated on the Hotel.cz Portal .

1.3. Customer is a person (natural or legal) ordering services offered in Accommodation Facilities (" Customer ").

2. Introductory provisions

2.1. These General Terms and Conditions (" GTC ") govern the contractual relationship between the Operator, the Customer and the Accommodation Facility in the implementation of accommodation booking offered by the Accommodation equipment on the Hotel.cz Portal (" Service ").

2.2. The contractual relationship between the Operator and the Accommodation Facility is governed by the brokerage agreement and these GTC.

2.3. The contractual relationship between the Operator and the Customer is governed by the Contract (as this term is defined below), these GTC and the business conditions of each individual Accommodation Facility („ OP facilities “), which are listed in the footer of the reservation form for each specific Accommodation Facility mediated on the Hotel.cz Portal. In the event of a conflict between these GTC and the OP facility, the business conditions that are more favorable for the Customer shall prevail. The customer is obliged to get acquainted with the GTC and OP equipment.

3. Applicable law and legal regime

3.1. Contractual relations between the contracting parties are governed by the laws of the Czech Republic.

3.2. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Company Identification Number: 000 20 869, Internet address, is responsible for out-of-court settlement of consumer disputes under the Agreement. : http://www.coi.cz/. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the Operator and the Consumer Customer under the Contract by electronic means.

3.3. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz/ is a contact Regulation (EU) No 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC consumer dispute resolution online).

4. The process of ordering and paying for services

4.1. Ordering

Customer expresses its interest in the Service by submitting a booking form (" Order "). The Operator verifies the free capacity at the Accommodation Facility within the term required by the Customer in the Order and informs the Customer about the availability and specific price of accommodation for the selected date. Binding ordering of the Service occurs at the moment of telephone or written confirmation of the Order / approval of the binding offer by the Customer and the Operator (sending the accommodation voucher to the Customer).

The operator on the Hotel.cz Portal also displays the offers of Accommodation Facilities advertised on the web portal www.spa.cz („ Spa Portal .cz “). In the event that an Order for a stay is sent from the Spa.cz Portal, the given contractual relationship is governed by the business conditions of the Spa.cz Portal, available at: https://www.spa.cz/vseobecne-obchodni-podminky.html. The Customer is obliged to read the given business conditions before sending the Order.

4.2. Price of the service

The price of the Service is determined by the Accommodation Facility. The price depends on the selected date, number of persons and other parameters entered by the Customer in the Order. Prior to the binding confirmation, the Operator informs the Customer about the final price (with information about the currency in which the price is governed); after the approval of the binding offer by the Customer, a binding order for the Services will take place, ie a contract will be concluded between the Customer and the Operator ("Contract").

The prices displayed for individual Accommodation Facilities on the Hotel.cz Portal are determined by the Accommodation Facilities, are only indicative and are not binding until the binding offer is sent by the Operator to the Customer.

The Hotel.cz portal publishes offers of Accommodation Facilities in addition to Czech crowns also in selected foreign currencies (especially in EUR), while conversion into Czech crowns is governed by the exchange rate set by the accommodation beginning or the current exchange rate of the Czech National Bank listed on https://www.cnb.cz/cs/financni-trhy/devizovy-trh/kurzy-devizoveho-trhu/kurzy-devizoveho-trhu/ - the conversion is always valid at the time of the Customer's visit to the Hotel.cz Portal. The Customer acknowledges that when publishing offers of Accommodation Facilities in a currency other than Czech crowns, the amount expressing the price for the Services may be adjusted after the execution of the Order (especially due to a change in the exchange rate). However, the final price expressed in the currency binding for the given Order does not change from the moment the binding offer is sent by the Operator.

Unless otherwise stated, the final price does not take into account any additional requirements of the Customer that were entered in the note field during the Order or such requirements that are considered additional during the telephone order, of which the Customer is informed during the call. Additional notes are also displayed in the accommodation voucher and accompanying e-mails. Additional requirements are actively negotiated by the Accommodation Facility directly with the Customer.

In the case of non-refundable reservations, the Accommodation Facility is entitled to deduct the corresponding amount only if such additional requirements of the Customer affect the total price of accommodation. The operator is not responsible for providing additional requirements, their price or quality.

4.3. Payment Terms

Payment is made at the Accommodation Facility. For some bookings, especially for group bookings, a credit card guarantee or a deposit of up to 100% of the stay may be required. The Customer is informed of the credit card guarantee or prepayment during the Order Confirmation process.
In special cases, but especially in case of repeated arrivals or complaints of accommodation providers for violation of the accommodation regulations, the Customer may be required to guarantee a payment card.

4.4. Gift vouchers

Gift vouchers are vouchers issued by the Operator, which the Customer can purchase and use to pay for the Order with them, ie a stay in the Accommodation Facility ("DP") can be purchased with them. The values ​​on the DP with the values ​​of other discount coupons cannot be added at the same time.

The customer has the opportunity to purchase a DP in one of the offered values, which can then be used for one of the stays offered on the Hotel.cz Portal. The information about the specific stay stated on the DP is not binding and the DP can also be used for other stays offered at the time of applying the DP on the Hotel.cz Portal.

The customer has the option to choose the form of DP delivery. The electronic form of DP delivered to the Customer's e-mail address is free of charge, the paper form of DP delivered via a postal service provider (eg Czech Post) is charged CZK 70.

DP is non-transferable after its issuance and can be used only by the Customer or the person listed on it, to select a stay package from the current offer on the Hotel.cz Portal and other sites specified by the Operator (currently only on the Spa Portal. cz) with regard to the free capacities of the Accommodation Facility.

The validity of the DP is indicated on its front page and is at least 12 (in words: twelve) months from the date of its issuance. If the validity of the DP according to these GTC differs (is shorter) from the one stated on the front of the DP, the validity on the front of the DP takes precedence . After the expiration of the DP (eg in case of non-use), the Customer loses the opportunity to apply it and is not entitled to claim compensation for it.

The Operator may decide to extend the validity of the DP at the request of the Customer. The Customer is not entitled to such an extension and is aware that it always depends on the decision of the Operator.

Each DP, or any discount or other coupon provided by the Operator in connection with its Services, is a one-time and expires after its application.

If the value of DP does not reach the price of the booked stay, the difference can be paid by any payment method allowed by the Operator. If the price of the stay is lower than the value of the DP, the difference in value will not be reimbursed and no financial compensation can be claimed for it.

DP is not exchangeable for money, it cannot be exchanged or drawn gradually. The value of DP can be exhausted only by its one-time application.

4.5. Communication mediation

By acceding to these GTC, the Accommodation Facility agrees to mediate communication by the Operator through the Hotel.cz Portal (including any processing, storage, receipt, access to, viewing and monitoring of communication by the Hotel.cz Portal) („ Communication mediation

5. Cancellation policy and complaints

5.1. Cancellation policy for accommodation

Cancellation conditions are specified in the OP device. In the event that the Accommodation Facility does not have its own cancellation policy defined, the first night will be charged to the guarantee by credit card guarantee in case of no-show. If the reservation is canceled by the Customer (cancellation is confirmed by the Operator to the Customer in writing) 24 or more hours before the originally planned arrival of the guest, no cancellation fee is applied to the guarantee by credit card.

5.2. Cancellation policy for gift vouchers

The customer is entitled to withdraw from the purchase contract for the purchase of DP within 14 days from the date of receipt, ie the issuance of DP, this does not apply if DP has already applied within this period.

After the issuance and expiration of the 14-day return period, DP is non-refundable and no financial compensation can be claimed for it.

5.3. The Customer is obliged to inform the Operator of any changes in the Order or its cancellation in writing.

5.4. In the event of cancellation of the Order by the Operator or the Accommodation Facility, the Operator will offer the Customer an alternative date or stay in another Accommodation Facility. In the event that the Customer does not accept the alternatives, the Operator will return to the Customer the paid payment paid by the Customer to the Operator for such canceled Order. The Customer must claim the Customer's payments made to the Accommodation Facility back after the Accommodation Facility and not after the Operator.

5.5. Complaints about the quality of accommodation and services provided by the Accommodation Facility are resolved by the Customer himself and directly with the Accommodation Facility, or with the help of the Operator, who can communicate with the specific Accommodation Facility regarding the Customer's complaint.

5.6. Complaints about the Operator's Services are possible in writing electronically at the e-mail address [email protected] or by correspondence at the address ONLINE HOLDING s.r.o., Řeznická 7, 460 01 Liberec. The Customer's complaint concerning the Operator's Services will be settled immediately, or as soon as possible after its receipt, but no later than within 30 days, and the Operator will make every effort to ensure that the Customer's complaint is resolved to his satisfaction. The customer will be continuously informed about the status and manner of handling his complaint.

6. Responsibility for content and information on the Hotel.cz Portal

6.1. All content and information stated in the offers of Accommodation Facilities are stored on the Hotel.cz Portal by Accommodation Facilities. In relation to the content and information provided in the offers of Accommodation Facilities, Hotel.cz Portal acts as a service provider, which consists in storing information provided by users (Accommodation Facilities) within the meaning of Article 14 of Directive 2000/31 / EC of the European Parliament and of the Council of 8 June 2000 on certain legal aspects of information society services, in particular electronic commerce, in the Internal Market (the “Electronic Commerce Directive”) and Section 5 of Act No. 480/2004 Coll., on Certain Information Society Services, as amended (“ Act on certain information society services ").

6.2. The operator is not (in accordance with Article 15 of the Electronic Commerce Directive and § 6 of the Act on Certain Information Society Services) obliged to supervise the content of the information transmitted or stored by it, nor to actively seek out facts and circumstances that point to illegal information.

6.3. In accordance with Article 6.2 of these GTC, the Operator does not verify the content and information in the offers of Accommodation Facilities and does not exercise any control or supervision over them. The Operator thus does not guarantee the accuracy, completeness, correctness, legality or availability of the content and information stated in the offers of the Accommodation Facilities.

6.4. of the Act on Certain Information Society Services without delay all steps that may be required of it to remove or make such content and information inaccessible.

6.5. Any responsibility of the Operator for the content and information stated in the offers of Accommodation Facilities is governed by the rules set out in the Directive on Electronic Commerce and in the Act on Certain Information Society Services.

6.6. The Operator is responsible for its own content and information provided on the Hotel.cz Portal in accordance with the applicable legislation.

7. Notification of illegal content and information on the Hotel.cz portal

7.1. Any person may report illegal content and information on the Hotel.cz Portal to the Hotel.cz Portal in the manner described in this Article 7 of the GTC ("Notifier").

7.2. The Notifier is obliged to report illegal content to the Operator on the Hotel.cz Portal in accordance with this Article 7 of the GTC (" Notification ").

7.3. The Notifier is obliged to deliver the Notification to the Operator in writing electronically to the e-mail address [email protected] or by correspondence to the address HOTEL.CZ as, Řeznická 7, 460 01 Liberec

7.4. The notification must contain at least:
(a)   details of the Notifier, including his contact details;
(b)   identification of the Accommodation Facility's offer or placement of content on the Hotel.cz Portal, including the entire unique URL of the site;
(c)   a statement stating that the content is illegal;
(d)   an explanation of the reasons for the illegality of the content;
(e)   additional information necessary to assess the illegality of the content.

7.5. The Notifier is responsible for the accuracy, veracity, completeness, legitimacy and justification of the Notification. The Notifier is responsible for the Notification, which incorrectly, falsely, unjustifiably or unjustifiably marks legally harmless content, including liability for damage caused to the Accommodation Facility to which the Notification relates and / or the Operator.

7.6. In the event that the Notification does not contain at least the data and information specified in Article 7.4 of these GBTC, such Notification may not be considered by the Operator due to the circumstances of the case. made. In such a case, the Operator is entitled to request additional information from the Notifier to the Notification.

8. Other obligations of the Accommodation Facility

8.1. The accommodation facility is responsible for the content of the offers; may not contain false or otherwise misleading information in the tenders, or information that otherwise violates the laws or rights of third parties and is liable for damages caused by a breach of this obligation.

8.2. If the Accommodation Facility repeatedly (incorrectly or repeatedly) provides false or otherwise misleading information in the offer, or information otherwise violating legal regulations or the rights of third parties, the Operator is entitled to terminate the contractual relationship with the Accommodation Facility by withdrawing from the contract. The accommodation facility is obliged to remove all its offers and content from the Hotel.cz Portal immediately after the withdrawal takes effect. If he fails to do so, the Operator is entitled to remove all offers and content of the given Accommodation Facility.

9. Personal information

The processing of personal data in the provision of the Services by the Operator (including handling cookies, sending business messages and recording telephone calls) is governed by the principles of personal data processing available here:
www.hotel.cz/privacy-policy/

10. Validity and effectiveness

10.1. The Operator may continuously change or supplement the wording of these GTC. The Customer acknowledges that the GTC valid at the time of concluding the Contract will always apply to the contractual relationship between him and the Operator.

10.2. These GTC come into force and effect on 14.3.2022 .

10.3. The valid wording of these GTC is available at the headquarters of the Hotel.cz Portal and is published on the website www.hotel.cz.

Remarketing privacy policy